Without getting into too much detail, I will repeat my recent tweet message: “Sometimes, it just takes a little bit of keenness and commitment to turn a medium sized opportunity into an 800-pound gorilla.” Today, the 800-pound primate rocked up in my mailbox. Sometimes, a little bit of can-do attitude and service orientation can open [...]
Filed under: performance consistency, service | Tagged: maximising opportunity, service | Leave a Comment »
